studibel1
06-28-2004, 02:01 PM
Hey guys. I sold a diesel model to an agency that has several guys that use the mower. Got a call and one of the users described that it has "a hydraulic hop" when mowing up an incline. Stated that it doesn't do this when mowing flat areas, just going up inclines.
After speaking with another guy at the same agency, he mentioned that it seems to happen with one operator more than others. He told me that this is not a problem that is keeping them from using the machine. When he said it seems to happen more with one operator versus any other, I assume it is operator-related. Is that what you might think? I'm at the point that if a problem surfaces when one operator uses it and not someone else, it is not the machine's problem. I can understand that if it happened regardless of who operates, the machine has issues. I'm just scratching my head on this. I just want to make the customer happy!
If it is machine-related, does anyone have any ideas of how to fix? I'd love to be able to tell them to try something over the phone rather than having to pick it up. The agency is 3 1/2 hours away!
Thanks all. :headscra:
After speaking with another guy at the same agency, he mentioned that it seems to happen with one operator more than others. He told me that this is not a problem that is keeping them from using the machine. When he said it seems to happen more with one operator versus any other, I assume it is operator-related. Is that what you might think? I'm at the point that if a problem surfaces when one operator uses it and not someone else, it is not the machine's problem. I can understand that if it happened regardless of who operates, the machine has issues. I'm just scratching my head on this. I just want to make the customer happy!
If it is machine-related, does anyone have any ideas of how to fix? I'd love to be able to tell them to try something over the phone rather than having to pick it up. The agency is 3 1/2 hours away!
Thanks all. :headscra: